Ever been stuck in Design Manager and didn't know where to click? Did it feel like you were stranded on a deserted island? Have no fear! This blog post is your life raft and path to safety.
If you ever find yourself stuck in Design Manager, the first thing to do is click on the question mark button on that window. By clicking the question mark button, you open up the Design Manager searchable manual, which will describe every field and option on that window in detail. For example, if you are trying to enter a retainer, but you don't know that you have to click the edit button to change the amount.
If you are still unsure where to turn, your next life line should be the Design Manager Help Center. There is a convenient search box in the vision pane at the bottom right of your screen or you can bookmark the Help Center for quick access, http://knowledge.designmanager.com. When you reach the Help Center, simply type your question or situation into the search bar and then cruise through the results to find the most relevant answer. The Help Center searches videos, articles, and more to provide you with the best answer.
If videos are your preferred method of learning, you can use the toolbar at the top of the Help Center to click on Webinars- Recorded Webinars or you can bookmark our YouTube page for quick access, https://www.youtube.com/user/DesignManagerInc. We have over a hundred training videos on our YouTube page that range from quick tutorials to full courses.
If you still feel lost and haven't found a step-by-step article or a video with detailed examples, feel free to head over to the Contact Us page on our Help Center by clicking Contact Us. This will give you a direct line to our highly skilled, super nerdy support team. When filling out the form, be sure to give as many details as possible and upload examples because the more information you provide, the faster your response time will be. These emails will be charged at the current support rate, unless you have already purchased a support block. With support blocks you purchase support time in advance to get the lowest rate.
Once you have happily figured out your problem and successfully navigated the waters of Design Manager, it could be a good time to sign up for our free webinars. We hold our free webinars every other week on Thursdays at 2 pm ET. Whether you are a potential client, new user to the software, or a Design Manager expert, you can always learn something from our in-depth webinars. Sign up today to learn something new.
Lastly, if you are looking for personalized, in-depth help, look no further than our one-on-one online training sessions. We have several openings a week and they are only $95 an hour. Our senior trainer, Brad Martin, is the most knowledgeable Design Manager mind on the planet, so take this opportunity to use his expertise to answer your complex DM questions. Schedule your session today.
In conclusion, if you ever feel like you are treading water and need a life raft, we are here to help. Our Design Manager support team is not outsourced and only works with our software, so they know the interior design industry and Design Manager software inside and out. Put our 30+ years of experience to the test!